From the initial contact over the phone to picking up my dog it has been an outstanding experience. Super friendly front desk and our groomer, Danielle, listened to my concerns and and grooming requests. I was so worried about my dog nipping someone as he is 15 and arthritic, that I brought a muzzle for him. Imagen my surprise when they brought Max out and told me he did not need the the muzzle, and in fact was a good boy. Looks like I found our new groomer!